Refund policy

At Kansa Wellness, customer satisfaction is our priority. If you experience any issues with your order, please review our refund and return policy below.

Return & Refund Eligibility

We offer a 3-day return and refund policy, which means you have 3 days from the date of delivery to raise a return, replacement, or refund request.

To be eligible for a return or refund:

  • The item must be unused and in its original condition.
  • The product must be returned in its original packaging (if a return is approved).
  • Proof of purchase (Order ID/Invoice) must be provided.
  • The request must comply with the conditions mentioned below.

Mandatory Unboxing Video

To protect both our customers and our business from fraudulent claims, an unboxing video is mandatory for all refund, replacement, or damage-related requests.

The unboxing video must:

  • Start before opening the courier package.
  • Clearly display the shipping label.
  • Capture the complete unboxing process without any cuts or edits.
  • Clearly show the product and the reported issue.

Requests submitted without a valid unboxing video may not be eligible for a refund, replacement, or damage claim.

How to Raise a Refund or Return Request

All refund, replacement, return, or damage-related requests must be sent only to:

📧 support.kansawellness@gmail.com

Please include:

  • Order ID
  • Customer Name
  • Registered Mobile Number
  • Reason for the request
  • Clear photographs (if applicable)
  • Mandatory unboxing video

Requests raised through social media platforms or any other email address may result in delayed processing.

Damaged, Defective, Wrong or Missing Products

Please inspect your order immediately after delivery.

If you receive:

  • A damaged product
  • A defective product
  • A wrong product
  • A missing item

please notify us within 48 hours of delivery by emailing support.kansawellness@gmail.com along with:

  • Mandatory unboxing video
  • Clear photographs
  • Order details

Our team will review the request and provide an appropriate resolution.

Special Policy for Vijaysar Wooden Glass

The Vijaysar Wooden Glass is a handcrafted product made from natural wood. As each piece is individually crafted, minor variations in wood grain, texture, natural colour, shape, and surface finish are inherent characteristics of the product and should not be considered manufacturing defects. Such natural variations are not eligible for return, replacement, or refund.

Customers are requested to inspect the product immediately upon delivery.

Any complaint regarding:

  • Cracks
  • Physical damage
  • Manufacturing defects
  • Leakage
  • Incorrect product received

must be reported within 3 days of delivery by emailing support.kansawellness@gmail.com.

The request must include:

  • Order ID
  • Clear photographs of the issue
  • Mandatory unboxing video
  • Any additional supporting information requested by our support team

Requests submitted after 3 days of delivery or without the required supporting evidence, including the mandatory unboxing video, may not be eligible for a return, replacement, or refund.

Prepaid Orders – Delivery Refusal

If a prepaid order is refused, rejected, remains undelivered due to an incorrect address, customer unavailability, or any other reason attributable to the customer, the order will be treated as a customer-initiated return.

Once the shipment is received back at our warehouse, the refund will be processed after deducting ₹100-150 towards shipping, handling, and processing charges.

The remaining amount will be refunded to the original payment method within 7 business days after the returned shipment has been received and verified.

Shipping and processing charges are non-refundable once an order has been dispatched.

Return Approval

Once your request has been reviewed and approved by our support team, we will provide further instructions regarding the return process (where applicable).

Returns sent without prior approval from Kansa Wellness will not be accepted.

Non-Returnable Items

The following items are not eligible for return or refund unless received damaged or defective:

  • Used products
  • Products damaged due to misuse or improper handling
  • Products returned without original packaging (where applicable)
  • Customized or personalized products
  • Gift cards
  • Sale or clearance items (unless damaged during transit)
  • Requests made after the applicable return period
  • Requests submitted without the mandatory unboxing video

Exchanges

We currently do not offer direct product exchanges.

If your request is approved, you may place a new order after the original return has been processed.

Refund Processing

Once we receive and inspect the returned product (if applicable), we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed to your original payment method within 10–15 business days. Processing time may vary depending on your bank or payment service provider.

If you have not received your refund after 15 business days from the date of approval, please contact us at:

📧 support.kansawellness@gmail.com

Policy Abuse

Kansa Wellness reserves the right to reject any return, replacement, or refund request in cases involving:

  • Fraudulent claims
  • Tampered products
  • Misuse of the product
  • False or misleading information
  • Violation of this Refund Policy

Our decision after reviewing the submitted evidence shall be final.